Technical Support

Time is Money
ECO Networks understands how technical failures impact on businesses and how it affects them financially when productivity is down due to malfunctioning equipment. It is through this mind set that we have developed specifically designed support procedures and solutions to ensure maximum up-time for our clients. These include a full on-site support service for hardware, and a fully integrated on-line support system for software support. These options are available on an hourly basis, or as a service level agreement.

Customers Support

Proactive, not responsive
After many years supporting a wide variety of business types, we have re-engineered the way we provide support services to our clients. We have grown to understand our client's needs, and know that downtime for any business costs money.

With this in mind, we have looked at ways of improving our service to our clients, and to be a proactive service provider, rather than reacting when a fault occurs. Through the implementation of state of the art technologies, we are able to provide our clients with this proactive online monitoring, thereby alerting our engineers to potential problems before they occur. This not only ensures maximum up-time for our clients businesses, but ensures that we keep them as customers, fostering long term relationships.

Online Support

 

 

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